We do not collect sales tax throughout any part of the United States. When you shop with us, you shop TAX-FREE.

All items listed on the website are in stock and ready to ship. We even have listed on our product pages the number of pieces we have left in stock so you know in advance how long you have to purchase before it sells out.

If an item you want is sold out, just add it to your wish list, and we will notify you once it is back in stock again.

Twist & Hook offers free resizing before the item is purchased and shipped. Just select the size you would like your ring to come in, and we’ll have it sized free of charge before shipping it out to you. For this, you will need to know your ring size in advance before you purchase from us. Sizing takes 3 business days to complete. Please note rings which have been sized smaller or larger than the original size, are NOT eligible for the 30 day return policy.

Currently, we only ship to within the United States, Puerto Rico and the USVI, the Caribbean, the UK, the EU, Switzerland, Hong Kong & Singapore, but will be adding new countries shortly.

We are pleased to offer a wide range of high-quality diamonds sourced from Belgium, New York, Mumbai, Canada and South Africa, all through ethical means. All our diamonds undergo the Kimberly Process and are certified conflict-free.

For your convenience, we offer the following payment methods:

• Visa
• MasterCard
• American Express

Every single item you buy with us is shipped directly to you fully insured by FedEx or USPS Express Mail Service (EMS), all for FREE. Transit times can take 2-6 business days after we ship. For more information on shipping, please visit our Shipping Information page.

We fully insure each order all the way to your door, which means that your shipment is risk-free during transit. For added security, it is our policy that a signature is required for all orders over $500, regardless of any signature waivers you may have with FedEx or USPS.

You get a 30 day money back guarantee if you’re not completely satisfied with the product. That’s right, you read correct. Every single order is shipped free, insured, guaranteed & returnable for a full refund within a 30 day period. This allows you to be sure you have made the right decision. For more information on returning an item, please visit our Refunds & Returns page.

Since jewelry is often given for an engagement or other special occasion, we always help keep your purchase a surprise. For insurance purposes, all items of jewelry are shipped in non-descript packaging without any marking or indication of Twist & Hook, jewelry, or its contents.

We do not offer Saturday delivery options as our insurance coverage does not cover this.

Since jewelry is often given for an engagement or other special occasion, we always help keep your purchase a surprise. For insurance purposes, all items of jewelry are shipped in non-descript packaging without any marking or indication of Twist & Hook, jewelry, or its contents.